Select any node to expand or collapse it. The information is provided in a tree view. The information includes the following items: This tab contains configuration information for diagnosing an Outlook issue in the client. The information on the Detailed View tab is intended for advanced users, Support personnel, and IT administrators. There's also a link to an article that contains steps to resolve the issue. Select an issue to expand it for a more detailed description. On the Issues found tab, you'll see a list of configuration issues that are detected during the scan. Your scan report includes these separate tabs: The scan is complete when you see We're done collecting your Outlook configuration details.

In this case, the Assistant provides the Next button to continue. No non-Microsoft 365 account will be authenticated through the Microsoft 365 service. If you select Back to reenter your credentials, and you see this same error, select Back again, and then use the following sample credentials to mimic a non-Microsoft 365 account: You see the following error message if your account is in Microsoft 365 and the Assistant can't validate your credentials.

The scan may take several minutes to run. To install the Assistant and automatically start the scenario for scanning Outlook, select the following link: Install Microsoft Support and Recovery Assistant Windows 8 and later versions of Windows already include at least. If you're running Windows 7 (any edition), you must also have. Microsoft Office 2010 (32-bit or 64-bit).Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations).The Outlook program in any of the following Office versions can be scanned: The following operating systems are supported: The scenario in the Assistant that is described in this article replaces the Outlook scanning functionality that was originally provided by the Office Configuration Analyzer Tool (OffCAT).įor more information about the Assistant, see About the Microsoft Support and Recovery Assistant. If you're a Support professional, you can review customer reports that are generated in HTML format. Reported problems are linked to public-facing documentation (usually a Microsoft Knowledge Base article) for possible fixes. Microsoft Support and Recovery Assistant use advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.

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